*Job Title: Field Service Tech 2*
*Duration: 12 Months*
*Job Description:*
*Your responsibilities:*
• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.
).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation.
Creates and maintains a good relationship with customers and understands their needs.
Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative.
Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions.
Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization.
Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities.
Reports unsafe practices and incidents.
*Your background*
• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years’ experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results
• Works well with others.
• Works with a sense of urgency; until the job is complete!
Job Type: Contract
Salary: $30.
00 - $40.
00 per hour
Experience level:
* 3 years
Schedule:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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